SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
Shipping Schedule
We ship out Monday, Wednesday and Friday
Shipping Methods
Please consider the value of your package before choosing a delivery carrier. See UNDELIVERABLE MAIL below for details.
Natural Solutions - Holistic Beauty, Body & Bath ships with United States Post Office and FEDEX and offers the following shipping methods:
FREE SHIPPING: Available during online specials. See our SPECIALS page to see if one is current. These usually ship USPS Priority Mail or FedEx Home Delivery.
USPS STANDARD: Delivery Service via USPS Standard (7-10 day delivery). Please allow 24 hours for order receiving and processing. If order comes in after 2 pm Friday or thru the weekend, it is sent next business day however. Starts at $4.00 and goes up depending upon weight and distance. Packages under 14oz go first class, but those above may have to go out parcel which takes longer for delivery.
USPS PRIORITY MAIL: Delivery Service via USPS PRIORITY MAIL delivery (3-4 day delivery). Please allow 24 hours for order receiving and processing. If order comes in after 2 pm Friday or thru the weekend, it is sent next business day however. Starts at $7.00 and goes up depending upon weight, value and distance.
USPS SECOND DAY AIR (EXPRESS): Delivery Service via USPS 2nd-Day Air. Please allow 24 hours for order receiving and processing. We put these out with signature confirmation. If you wish to waive this service, you must add that to your order or email quickly after. If your package is returned because it was not picked up, we will not reship it free. Please be aware that you need to contact us to waive this service. International Orders can request Global Express Guaranteed. Starts at $14.00 and goes up depending upon weight, value and distance.
USPS FIRST CLASS INTERNATIONAL: Prices start around $4.50 depending upon destination and weight. Not all destinations accept this method however. Qualifying packages accepted with this method of shipment: small packets 4 pounds and under with a value less than $65.00. Delivery time can be two weeks to a month depending upon your location, depending upon time of shipment. This service DOES NOT OFFER insurance or tracking. Natural Solutions can not offer refunds for lost or stolen packages when customer choose this shipping method. Natural Solutions does purchase a Certificate of Mailing on such packages to ensure the buyer that we have fulfilled our service. Please note however, that certificates of mailing furnish evidence of mailing only. A receipt is not obtained on delivery of the mail to the addressee. The fee paid for certificates of mailing does not insure the item against loss or damage. If you wish to add insurance to this form of delivery please note that Insurance is available only for Priority Mail International or Express parcels and only to certain countries.
USPS GLOBAL PRIORITY MAIL: Prices start around $17.00 depending upon destination, weight and value. A reliable, priority handling to over 190 countries worldwide. Delivery time can between 6 and 10 days, however some packages can take upward of two weeks depending upon location. This service provides parcel tracking, Free Limited Indemnity for Parcels up to $65.00, and additional insurance available.
USPS GLOBAL EXPRESS MAIL: Prices start around $24.00 depending upon destination, weight and value. Reliable, expedited service l to over 190 countries. Now available with day-certain delivery to select destinations. Delivery time can between 3 and 5 days, however some packages can take upward of 8 days depending upon location. This service provides money back guarantee to select locations, tracking, Free $100.00 insurance, and additional insurance available.
FEDEX Home Delivery Ground: 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m. Available throughout all 50 states. Up to 70 lbs., 108" in length, 165" in length plus girth (L+2W+2H). FedEx Home Delivery cannot deliver to P.O. boxes.
FEDEX 3 Day Saver: Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days. Monday–Friday, with Saturday delivery available in many areas for an additional charge. Available throughout all states except Alaska and Hawaii. Up to 150 lbs. each; up to 119" in length, 165" in length plus girth (L+2W+2H).
FEDEX 2 Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Monday–Friday, with Saturday delivery available in many areas for an additional charge. Available throughout all states except Alaska and Hawaii. Up to 150 lbs. each; up to 119" in length, 165" in length plus girth (L+2W+2H).
FEDEX Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Monday–Friday, with Saturday delivery available in many areas for an additional charge. Available throughout all 50 states to addresses where FedEx Priority Overnight® delivery commitment is by 10:30 a.m. or noon. Not available in all areas of Alaska and Hawaii. Up to 150 lbs. each; up to 119" in length, 165" in length plus girth (L+2W+2H).
Orders OVER $200.00: Please note that unless we have a signature from you we will need to request a signature delivery upon delivery of your package. You may fax us your signature with order to 1-330-266-7913 or scan your order with signature and email it to us.
Natural Solutions - Holistic Beauty, Body & Bath is able to ship to U.S. Territories or International addresses, as well as P.O. Boxes, APOs or FPOs.
Additional Service that you can request: Signature Confirmation, Delivery Confirmation (added automatically on orders if shipping is enough and value is over $20.00). If signature confirmation is not requested and a problem occurs at your residence where we have confirmation of delivery but you declare its not delivered, we can not be responsible for stolen goods. You'll need to file a claim with the USPS and your credit card company before asking for a duplicate order.
When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Our shipping charges are determined by the total weight of your order, destination and service, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Shipping Noticiations
Natural Solutions ads delivery confirmation to all orders. This assists us in tracking packages. When shipped, your order is automatically updated with tracking details. You will also receive an email with these details. Orders with partial shipments will receive an email when their first package has shipped as well as when their final package ships.
Undelivered Mail
Orders Lost by Carrier: If the carrier acknowledges loss, we will need to proceed with filing a claim with the carrier. Natural Solutions can only file claims on packages that are shipped with Fedex and USPS Global Express or Priority Mail w/Insurance added. Natural Solutions will need to verify with the customer original shipping details given at time of order to access if Natural Solutions was in error. If Natural Solutions was in error, a duplicate order will be shipped without delay to the correct address. In cases where the orders have been delivered but are stolen or misplaced by the customer, Natural Solutions will verify with the customer original shipping details given at time of order to access if Natural Solutions was in error. If Natural Solutions was in error, a duplicate order will be shipped without delay to the correct address. If Natural Solutions was not in error, the customer may choose to repurchase a duplicate order. Natural Solutions CANNOT be responsible for lost/stolen or mishandled packages if it is not the fault of the company.
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Natural Solutions - Holistic Beauty, Body & Bath Limited does not bare responsibility if you've entered in a wrong house number or zip code due to spelling errors. Please review your invoice after you receive the confirmation email after the order. Check for spelling mistakes or even additional characters for provinces or countries that should not be on the invoice. Customers have done this by accident and orders are then postponed or are delayed getting to their locations. The customer must pay for the items to be shipped again, and if the items are not returned from the post (return to sender method), the customer also bares the responsibility of repayment. Please make a note of this.
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