CUSTOMER SERVICE DESK

• Logging In
• How to Use the Shopping Cart
  • Additional Points and Benefits to this Shopping Cart
    • Shopping Cart remembers your items for 3 days
    • It asks for Shipping info first, then if your bill to is different, you can indicate so
    • If you sign up for the newsletter when checking out, you will be automatically signed up for our Preferred Customer Program which means that monthly discount coupons, specials and news on what's coming will be emailed to you without charge
    • Premium and Preferred shipping options will appear first, but you can click on "e;Other Shipping Options"e; link and you can see if we have a free shipping offer for the day if you qualify, or if there is 1st class shipping available
    • If you do not wish to pay by credit card online, at the end of the checkout process, above where you would put your credit card info in, click on the "e;Other payment Options"e; link.  You can then specify YES to the following:
      • Using Paypal
      • Calling in your credit card
      • Sending a Check or Money Order
    • You will receive a confirmation email of the order once it is successfully submitted. If you do not receive this, please notify us and we can see if we can retrieve the order to finalize it
    • Once your order has been shipped, an automatic email response will be forwarded to you with delivery information.  If we have shipped a partial order, it will specify partial, if complete, it will specify complete, etc.
    • Registered customers will be able to sign in and get information more specific to their order and be able to review past orders, create a wish list and make reviews for others to see online about products and services
• Wish List
• Ordering Q&A  
• Undelivered - Lost or Stolen Packages
• Returns/Exchanges
• Backorders
• International Customer Orders
• Printable Catalogs
• Disclaimer
• Testimonials